1. Information We Collect
We collect information you provide directly to us when you create an account, purchase credits, or use our chatbot services. This includes:
- Account information (email, name)
- Payment information for credit purchases
- Usage data from your chatbot interactions
- Technical data (IP address, browser type, device information)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our chatbot services
- Process credit purchases and track usage
- Improve our AI models and service quality
- Communicate with you about your account and services
- Ensure security and prevent fraud
3. Credit System
Our service operates on a credit-based system where:
- Credits are purchased upfront and used for AI interactions
- Credits do not expire and remain in your account indefinitely
- All purchases are final and non-refundable
- Usage is tracked and deducted from your credit balance in real-time
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to data portability
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@chatbotpro.com